Returns & Exchange Policy
Damaged or wrong items
If your order arrives damaged, faulty or incorrect, contact us within 48 hours of delivery. Please share clear photos and, if possible, an unboxing video. Once verified, we will arrange a replacement or exchange at no extra cost.
Exchanges
Unused items in their original packaging can be exchanged within 7 days of delivery for a different colour or product. The customer covers delivery charges for change-of-mind exchanges.
Items not eligible
- Products that have been used, damaged by the customer, or are missing original packaging and accessories.
- Damage claims reported more than 48 hours after delivery.
Refunds
Where a replacement is not possible, refunds are issued by bank transfer within 7–10 working days after the returned item is received and inspected.
How to request
Message us on WhatsApp or email with your order number, the issue, and your photos or video. Our team will guide you through the next steps.